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Retail Supervisor - Heathrow

Job description

Excitingly, we are now looking for a talented Supervisor to join the team in our Heathrow Terminal 5 store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team. Reporting to the Assistant Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

The ideal candidate will: 

  • already be in a similar role within the retail industry

  • possess experience working within a fast-paced, luxury environment 

  • demonstrate your proven ability to deliver excellent customer service

  • have superb communication skills as you will be working with a number of stakeholders 


As the role is airside, you must be fully flexible with regards to shifts and working patterns, as some shifts will require you to start from 5am.
All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow. This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity. 


In return, we offer fabulous benefits: 

  • A competitive salary + paid overtime

  • A generous store and restaurant discount of up to 40% 

  • Annual bonus of up to 5% of annual salary

  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday 

  • A fantastic subsidised staff meal scheme

  • Defined development scheme to grow your career 

  • Excellent pension scheme