Join us for an exciting 8-month pop-up experience, starting from November, at Heathrow Terminal 4! Our vibrant store is the perfect place to discover a taste of home or find the ideal gift for your travels. We’re bringing the best of Fortnum’s to international travellers, offering everything from our iconic hampers to our popular range of teas, preserves, and confectionery—there’s something for everyone. 

 Fortnum & Mason are looking for an exceptional Retail Supervisor (40 hours) to join our dynamic Terminal 4 pop-up store. Responsible for delivering world-class service, our new team member will be passionate about our products and skilled at bringing them to life for each and every customer. 

Reporting to the Assistant Manager, our Retail Supervisor will provide outstanding service on the shop floor, look after our Sales Associates, ensure stock levels are maintained, present products impeccably, and achieve departmental KPIs through a blend of individual excellence and teamwork. 

Our Retail Supervisor will have the opportunity to captivate customers with their product knowledge, so a confident, engaging, and friendly personality is essential. 

Our ideal candidate will: 

• Have a genuine passion for luxury retail. 

• Demonstrate previous experience in a relevant role. 

• Enjoy creating memorable experiences for our customers. 

• Be eager to learn our products inside-out, with a constant thirst for knowledge. 

As this role is airside, flexibility with shifts and working patterns is crucial, including early morning starts from 5am. 

Please note, all potential employees must undergo a 5-year reference check covering employment and/or education history. This is a requirement for all employees working at Heathrow. 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. 

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.