Join the Fortnum & Mason Team! 

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! 

Fortnum & Mason are looking for an exceptional Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.    

Why Work For Us: 

• Competitive hourly rate + paid overtime 

• Discretionary annual bonus (up to 5% of salary) 

• Up to 40% store and restaurant discounts 

• Subsidised staff restaurant using Fortnum’s ingredients 

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off 

• Matched pension scheme and career development opportunities 

• Annual staff party and incredible gifts after 5 years 

What You'll Do: 

•  Responsible for supporting the General Manager in the management of the entire restaurant's operations. 

• Oversee & Manage all areas of the restaurant 

• People Management 

• Interviewing & Hiring Employees 

• Development & Performance Management 

• (SOP) Standard of Procedures and Service Level 

• Compliance of Training Matrix 

• Ensure Positive Guest Service in all Areas 

• Supporting Financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time 

• Oversee Stock Take & Stock Control 

• Tracking Holidays & Days off requests 

• Monitoring Agency Spent & Tracker 

• Food Safety and Planning 

What We're Looking For: 

• Cooperation and teamworking skills 

• The ability to lead and motivate a team of staff 

• The ability to cope under pressure in a fast-paced environment 

• Good business awareness for achieving successful performance 

• Strong written and oral communication skills for managing business administration and personnel matters 

• Strong planning and organisational skills to run a streamlined operation 

• The ability to work independently and make decisions confidently 

• Problem-solving ability, to resolve issues as they arise 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.We respect and embrace each other’s differences, to create a truly inclusive environment.  

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.