Join the Fortnum & Mason Team! 

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! 

Fortnum & Mason are looking for an exceptional Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.    

Why Work For Us: 

• Competitive hourly rate + paid overtime 
• Discretionary annual bonus (up to 5% of salary) 
• Up to 40% store and restaurant discounts 
• Subsidised staff restaurant using Fortnum’s ingredients 
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off 
• Matched pension scheme and career development opportunities 
• Annual staff party and incredible gifts after 5 years 

 What You'll Do: 

•  Responsible for supporting the General Manager in the management of the entire restaurant's operations. 
• Oversee & Manage all areas of the restaurant 
• People Management 
• Interviewing & Hiring Employees 
• Development & Performance Management 
• (SOP) Standard of Procedures and Service Level 
• Compliance of Training Matrix 
• Ensure Positive Guest Service in all Areas 
• Supporting Financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time 
• Oversee Stock Take & Stock Control 
• Tracking Holidays & Days off requests 
• Monitoring Agency Spent & Tracker 
• Food Safety and Planning 

 What We're Looking For: 

• Cooperation and teamworking skills 
• The ability to lead and motivate a team of staff 
• The ability to cope under pressure in a fast-paced environment 
• Good business awareness for achieving successful performance 
• Strong written and oral communication skills for managing business administration and personnel matters 
• Strong planning and organisational skills to run a streamlined operation 
• The ability to work independently and make decisions confidently 
• Problem-solving ability, to resolve issues as they arise 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.  In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.