Excitingly, we are now looking for an organised and customer-focused Reservations Coordinator to join our Hospitality team and support our busy restaurants.

Key Responsibilities:

• Manage all restaurant and event reservations, ensuring smooth and efficient coordination
• Respond to customer queries via phone, email, and online booking platforms
• Assist in the planning and organisation of group bookings, private dining, and special events
• Maintain accurate records of all bookings and provide timely reports to management
• Work closely with the front-of-house team to ensure seamless guest experiences
• Liaise with the kitchen and event teams to ensure all requirements are met, including dietary preferences and special requests
• Provide an exceptional level of customer service, addressing any issues or changes with professionalism and care
• Support the broader hospitality team during peak periods and events as needed

We Expect You To Have:

• Proven experience in a reservations or customer service role, ideally within a hospitality or luxury environment
• Excellent organisational skills and attention to detail
• Strong communication skills, both verbal and written
• A passion for delivering outstanding customer service and exceeding expectations
• The ability to multi-task and work effectively under pressure
• Confidence in using booking systems and Microsoft Office applications
• A proactive and collaborative approach to problem-solving
• Flexibility to work shifts, including weekends and public holidays as required

In Return We Offer:

• A competitive salary and benefits package
• Generous staff discount across the Fortnum & Mason store and restaurants
• Ongoing training and development opportunities
• The chance to be part of a team delivering exceptional experiences to our customers
• A vibrant and supportive working environment at our iconic Piccadilly location

If you’re passionate about hospitality and want to be part of a team that values heritage, innovation, and excellence, we’d love to hear from you.