Excitingly, we are now looking for an organised and customer-focused Reservations Coordinator to join our Hospitality team and support our busy restaurants.

Key Responsibilities:

• Manage all restaurant and event reservations, ensuring smooth and efficient coordination

• Respond to customer queries via phone, email, and online booking platforms

• Assist in the planning and organisation of group bookings, private dining, and special events

• Maintain accurate records of all bookings and provide timely reports to management

• Work closely with the front-of-house team to ensure seamless guest experiences

• Liaise with the kitchen and event teams to ensure all requirements are met, including dietary preferences and special requests

• Provide an exceptional level of customer service, addressing any issues or changes with professionalism and care

• Support the broader hospitality team during peak periods and events as needed

We Expect You To Have:

• Proven experience in a reservations or customer service role, ideally within a hospitality or luxury environment

• Excellent organisational skills and attention to detail

• Strong communication skills, both verbal and written

• A passion for delivering outstanding customer service and exceeding expectations

• The ability to multi-task and work effectively under pressure

• Confidence in using booking systems and Microsoft Office applications

• A proactive and collaborative approach to problem-solving

• Flexibility to work shifts, including weekends and public holidays as required

In Return We Offer:

• A competitive salary and benefits package

• Generous staff discount across the Fortnum & Mason store and restaurants

• Ongoing training and development opportunities

• The chance to be part of a team delivering exceptional experiences to our customers

• A vibrant and supportive working environment at our iconic Piccadilly location

If you’re passionate about hospitality and want to be part of a team that values heritage, innovation, and excellence, we’d love to hear from you.