Fortnum & Mason are looking for a People Services & Payroll Administrator to join our team in Piccadilly. We are looking for someone with a customer focused improvement mind-set who will be responsible for providing support to our employee queries.

The key responsibilities will include:

*       Managing day-to-day HR and payroll queries, managing the team email inboxes, telephone calls and face to face when in the office

*       Owning and making recommendation for employee articles and answers to FAQ

*       Supporting the People Services Team with full employee life cycle administration processing starters, leavers and changes on the HR and payroll systems and keeping employee files up to date.

*       Maintaining accurate data and record keeping on the HR and Payroll system and in employee files, ensuring leavers are processed accurate and files are GDPR compliant

*       Supporting the Payroll and Benefits Manager, liaising with mangers on rota queries, adding overtime and other changes to payroll

The successful candidate will be able to demonstrate the following skills and experience:

*       Experience of working in HR or customer services

*       Experience of providing support and query resolution

*       Meticulous attention to detail

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer fabulous benefits:

*       A generous store and restaurant discount of up to 40% 

*       Annual bonus of up to 5% of annual salary

*       25 days holidays pro rata and an extra day off for your birthday 

*       A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

*       Excellent pension scheme

*       Hybrid working with the opportunity to work from home 2 days a week