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Logistics Development Manager

Job description

Role Purpose:

This role is accountable for the Development and Implementation of key Logistics Projects and Initiatives across our Warehouse and Transport Operations to support in the delivery of our Strategy and the delivery of Continuous Improvement across Service, Quality and Cost.  


Reports to: Director of Logistics


Key interfaces:

The role holder will interact with multiple departments including:

*       Internal – Buying, Merchandising, Commercial Finance, Customer Services, Retail, Concierge, Online, Procurement, IT & Transformation  

*       External – iForce, Abby Logistics, DPD, DHL and a number of Other External Partners  


Key Accountabilities and Deliverables

*       Project Management and Delivery of Key Projects and Initiatives that support delivery of our Strategy. To include benefit estimation, business case sign off, delivery tracking and benefit realisation.

*       Ownership of the development agenda, that talks to key change initiatives across the supply chain that drive improvements in Service, Quality and Cost.

*       Delivery of Service Improvement and cost efficiencies through Continuous Improvement.

*       Maintenance of a pipeline of initiatives to support Continuous Improvement.

*       Root cause / impact analysis along with reporting and subsequent implementation analysis to show progress against Service, Quality and Cost improvement targets.

*       Updates by way of Presentations and Status Reports to show progress against Delivery of Key projects and Initiatives and opportunities identified.

*       Support for the operational team with KPI delivery and contract delivery as required.

*       Provision of Industry expertise through networking and by keeping close to developments in the market across the Supply Chain industry.

*       Maintenance of strong working relationships with key internal and external stakeholders and customers.


Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience: 

*       Excellent communication skills, both verbal and written.

*       Strong project management and organisational skills, with ability to prioritise.

*       Great attention to detail.

*       Good analytical skills.

*       Ability to work under pressure and manage deadlines.

*       A good team player with the ability to work with cross functional stakeholders

*       Experience in the Luxury retail sector. 

*       Experience in Project Management and Project Delivery. 

*       Operational experience across Warehouse and Transport. 

*       Experience of working with 3PL’s & across supply chains  

*       Experience in root cause and impact analysis along with benefit estimation realisation and tracking 

*       Automation / WMS / ERP system experience. 


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.


In return, we offer:

  • A competitive salary
  • A generous store and restaurant discount of up to 40%
  • 25 days holidays pro rata (excluded bank holidays) and an extra day off for your birthday
  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
  • A range of opportunities to develop and grow personally and professionally
  • Excellent pension scheme