Role Purpose:

To offer key support to the International Wholesale Operations Co-Ordinator

Reports to: 

International Wholesale Operations Co-ordinator

Key interfaces:

Internal and external stakeholders

Key Accountabilities:

Operations

All under supervision of International Wholesale Operations Co-Ordinator until able to operate independently

*       Put customer orders on the system in the absence of International Administration Assistant

*       Post customer orders

*       Oversee orders for labels and outer cartons where needed ensuring they meet critical delivery dates for on-time processing of orders in the warehouse

*       Undergo training on D365 system and warehouse systems

*       Support in the production of shipping documentation in a timely manner

*       Support in the communication with the warehouse: daily meetings, emails, priority list

*       Use tools available to understand status of customer orders and be able to report to the various Account Managers on that status.

*       Support in application and follow up of all necessary export certification (training provided)

*       Be able to produce and send accurate commercial and sales invoices to all customers in the absence of International Administration Assistant.

*       Liaise with finance regarding overdue payments under the supervision of the International Account Manager

*       Customer communications regarding status and problems with their order under supervision

*       Support with entering account orders and credit notes on the system in the absence‿ 

*       Assist in sending product samples to accounts.

*       Timely and accurate maintenance of the product master file.

*       Undertake ad hoc analysis and duties as required to support the wider International team.

*       Skills – proactive, initiative, flexible.

Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience: 

*       Excellent Microsoft office skills

*       Excellent communication skills

*       Be really resilient

*       Robust experience of the CRM systems and processes and reporting mechanisms to enable a function that is growing and maturing at speed

*       Digitally savvy

*       An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays pro rata (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme