Role Profile:

Reports to:

Director of Technology

Other key relationships:

Technical Services

Digital Transformation Team

Facilities

Retail

3rd Party Providers

Location:

Piccadilly though travel to all sites required on occasion

Role Purpose

This is an exciting opportunity to be part of the infrastructure team, to provide 2nd and 3rd line configuration, operation, management and support for our cloud, on prem server, network, storage & backup solutions.  

Working closely with colleagues in our support and application teams, the candidate will improve and enhance infrastructure, maintaining a highly available, scalable, robust and secure environment to deliver technology dependent business-critical functions seamlessly to our growing business.  The candidate will have drive and enthusiasm to propose and make improvements to keep enhancing our systems, solutions and technologies and will help identify opportunities to enhance the technology landscape within the business.

This is an opportunity to be part of a small team of specialists, collaborating with 3rd parties on some exciting projects in the infrastructure space. This candidate will champion infrastructure and architecture best practice, shaping product and technology selection and delivery. 

Responsibilities

Operational

*       The Infrastructure Analyst will work hands-on as part of projects and also as part of the support function to enhance all infrastructure and systems. (The responsibility includes server hardware, hypervisors, virtual machines, operating systems and Microsoft services including Office365, Azure, IIS, SQL Server, SCCM, File & Directory services.)

*       Working with our 3rd party to maintain health of Cisco Meraki Network.

*       Enacting internal and external vulnerability scanning reviews with our security partner to maintain PCIDSS compliance.

*       Device image creation using MS Intune & Autopilot for retail/ hospitality POS as well as corporate & mobile devices.

People & Collaboration

*       Collaborate with the support functions to deliver the highest level of support for the business.

*       Provide concise, clear documentation.

*       Work cross functionally with the technology teams to imbed the infrastructure strategy.

*       Become a trusted advisor to our project teams by being known as the subject matter expert in all elements of infrastructure.

*       Support third parties working for or in conjunction with our overall network and infrastructure requirements, ensuring that they meet our standards and ways of working.

*       Educate both the team and broader business on subjects such as networking, infrastructure & backups. 

Previous Experience (including qualifications where relevant)

*       Proven experience of working in a similar role for a minimum of 5 years; exposure to the Retail sector or Hospitality is desirable but not mandatory.

*       Demonstrable experience of the systems listed below that are identified as Essential to the role

*       Must be able to demonstrate experience of being self-sufficient and a self-starter.

*       Azure Administrator.

  
Role Specific Criteria (Category/Department/Technical)

Competencies 

• Windows Server administration 
• Active Directory AAD administration (including DNS/DHCP/Group Policy etc) 
• LAN / WAN / TCP-IP / Firewalls / Switching/ Routing configuration and admin (Cisco) 
• Microsoft InTune & AutoPilot
• Microsoft Azure (IAAS, VM, VNets, Resource Management )
• PowerShell scripting
• Microsoft SQL Server basic administration  
• Microsoft Office365 configuration troubleshooting and best practice
• Server and storage hardware technology (Dell) 
• IIS, certificates and their management (internal and public)
• Assessing ASV Scans and managing remediation activities 
• Wireless Technologies including Meraki WiFi

Behaviours

• Ability to manage conflicting priorities and customer expectations
• Team player
• Self-driven and assertive 
• Proactively takes responsibility, owns any issues arising and follows through to resolution
• Strong communication skills – written and verbal
• Outcomes focused and driving results
• Systematic approach to identifying faults and pursuing paths to resolution
• Prioritising skills with the ability to manage workload
• Analytical abilities and problem-solving skills
• Ability to modify messages to technical and non-technical audiences
• Works at pace, but with accuracy and attention to detail
• Good problem solving and communication skills and quick to learn
• Ability to learn new technologies and adapt to new situations

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays pro rata (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme