- Posted 30 July 2024
- LocationLondon
- Job type Permanent - Full Time
- DisciplineThe Parlour
- Reference006444
Host/ess - The Parlour
Job description
Host/Hostess – Parlour
Based on the first floor, the Parlour truly is the height of indulgence full of the sweetest treats from Ruby Hot Chocolate to decadent ice creams and our famous Welsh Rarebit.
We are currently looking for a Host/Hostess for our Parlour Restaurant. This is a pivotal role within the front of house team ensuring we leave a lasting impression on our valued customers.
Key Accountabilities:
Maintain a high customer focus and convey this attitude to all team members
Ensure that all standards of service are met
First impression of restaurant and last warming goodbye, creating positive and fun experience for customers.
Reservation bookkeeper, ensuring organized and accurate records of customers.
Strive for customer satisfaction by meeting all personal and special requests of guests.
We expect the successful candidate to have the following skills and experience:
Experience as a Host/Hostess in a busy environment.
Excellent Microsoft office skills
Excellent communication skills
Passionate about customer service and hospitality industry
Be really resilient and be able to manage up
Excellent diary management
An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.