Join the Fortnum & Mason Team!

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Host to join our unique team at our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.    

Why Work For Us: 

• Competitive hourly rate + paid overtime 

• Discretionary annual bonus (up to 5% of salary) 

• Up to 40% store and restaurant discounts 

• Subsidised staff restaurant using Fortnum’s ingredients 

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off 

• Matched pension scheme and career development opportunities 

• Annual staff party and incredible gifts after 5 years 

What You'll Do: 

•   Maintain a high customer focus and convey this attitude to all team members 

• Ensure that all standards of service are met 

• First impression of restaurant and last warming goodbye, creating positive and fun experience for customers. 

• Reservation bookkeeper, ensuring organized and accurate records of customers. 

• Strive for customer satisfaction by meeting all personal and special requests of guests. 

What We're Looking For: 

• A friendly warm approach with great people skills 

• Flexibility to work various shifts, including weekends 

• Outstanding communication skills 

• Passionate about food 

• Willing to learn and grow 

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.