Join the Fortnum & Mason Team! 

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! 

Fortnum & Mason are looking for an exceptional Head Waiter/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our fine dining restaurant 45 Jermyn St. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.    

Why Work For Us: 

• Competitive hourly rate + paid overtime 

• Discretionary annual bonus (up to 5% of salary) 

• Up to 40% store and restaurant discounts 

• Subsidised staff restaurant using Fortnum’s ingredients 

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off 

• Matched pension scheme and career development opportunities 

• Annual staff party and incredible gifts after 5 years 

What You'll Do: 

•  Work with the Restaurant management team to ensure the smooth running of the restaurant 

• Help drive, motivate and encourage the teams to look for areas where we can deliver more 

• Support and develop the Waiters and Commis waiters 

• Create and deliver an extraordinary customer experience, meeting all targets set 

• Act as a role model at all times with customer experience at the top of the agenda 

• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service 

• Ensure all the teams are aware of any menu changes and can accurately inform the customers 

• Motivate and inspire team to hit targets 

What We're Looking For: 

• Experience within a fine dining or 5* establishment 

• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service 

• Think widely while focusing in on important detail generating winning ideas 

• Ability to multitask, prioritize and manage time effectively 

• Solid interpersonal and communication skills 

• Coach, counsel and train team to deliver exceptional customer service at all times 

• Ability to think quickly and rationally to ever-changing situations 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.  

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.