Back to jobs

Head Waiter/Waitress

Job description

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.


Head Waiter/Waitress - Field


At our newest restaurant, we are on a mission to discover better ways of bringing food to the table. We're shortening the journey from farm to Fortnum's, by working with incredible growers and producers whose regenerative practices don't just sustain the planet, but repair and improve it. We're championing delicious seasonal ingredients both for the way they taste and the way they're grown, because the future of food is taking root now, and we're excited to play our part.


We are currently looking for passionate Head Waiters/Waitresses to work in our fabulous Field Resturant and helping our customers have a truly enjoyable experience.


Key Accountabilities:


  • Work with the Restaurant management team to ensure the smooth running of the restaurant

  • Help drive, motivate and encourage the teams to look for areas where we can deliver more

  • Support and develop the Waiters and Commis waiters

  • Create and deliver an extraordinary customer experience, meeting all targets set

  • Act as a role model at all times with customer experience at the top of the agenda

  • Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

  • Ensure all the teams are aware of any menu changes and can accurately inform the customers

  • Motivate and inspire team to hit targets

  • Consistently lead by example

  • Help to ensure that all staff carry out their duties to the best of their abilities at all times, liaising with other supervisors where appropriate


We expect the successful candidate to have the following skills and experience:


  • Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

  • Think widely while focusing in on important detail generating winning ideas

  • Ability to multitask, prioritize and manage time effectively

  • Solid interpersonal and communication skills

  • Coach, counsel and train team to deliver exceptional customer service at all times

  • Ability to think quickly and rationally to ever-changing situations

  • Consistently lead by example


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.