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Head Doorperson

Job description

Fortnum & Mason are looking for passionate and experienced customer service professional to join our Retail Host team as a Head Doorperson.


With the overall goal of delivering a seamless and personable customer experience, our Doorperson will greet and interact with our customers and guests with confidence, warmth and professionalism.

Acting as ambassadors for our quintessentially British brand, our Doorperson will be responsible for the main entrances of our Flagship Piccadilly store, and assist with directing customers to different departments on the shop floor.


Our Head Doorperson will possess a strong understanding of the Fortnum & Mason brand and its history, will be passionate about our products, and motivated by a memorable customer journey.

Always willing to go the extra mile for our customers, our Head Doorperson will represent our brand in a confident, approachable and professional manner.

Further to this, our Retail Host will possess:

  • Strong communication skills (strong command of the English language is necessary, with knowledge of an additional language a plus)

  • A strong knowledge of London (restaurants, landmarks, hotels, etc.) 

  • Previous  experience within the Luxury market

  • Strong communication and interpersonal skills

  • A strong desire to learn and develop a career within luxury Retail

  • Empathy and care for your guests and colleagues

  • Ability to work under pressure

  • Resilience to work in a fast-paced environment

  • Pride and attention to detail in your wo

Our candidate must also be able to work 40 hours per week on a rotating rota (including weekends).


In return we offer:

  • A competitive salary
  • A generous store and restaurant discount of up to 40%
  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
  • A range of opportunities to develop and grow personally and professionally
  • Excellent pension scheme