Join the Fortnum & Mason Guest Experience Team!

We are now looking for an experienced and exceptional Floor Manager to lead our busy Retail Hosts.

Our Retail Hosts are an iconic symbol of the company’s heritage and embody our long standing legacy of joy giving things. Our Floor Manager will be fully responsible for the tight-knit Retail Hosts team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently
 

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

 What You'll Do:

• Delivering exceptional service through clientelling, organising activations and events
• Manage and coaching the Retail Host team
• Look after personal shopping

What We're Looking For:

• Experience in a fast paced environment in a similar role in personal shopping
• Proven experience in managing a team against performance indicators
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.