Join the Fortnum & Mason Cookshop Team!

We are now looking for an experienced and exceptional Floor Manager to lead our scrumptious Cookshop department.

The Cookshop department at Fortnum & Mason is a curated space offering high-quality kitchenware, cooking tools, and dining accessories. Our Floor Manager will be fully responsible for the tight-knit Cookshop team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently
 

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

 What You'll Do:

• Delivering exceptional service through driving sales, leading and inspiring the cookshop team and assisting clientele on the shop floor
• Develop strong relationships with internal and external stakeholders

What We're Looking For:

• Experience in a fast paced environment in a similar role in a cooking/retail background
• Proven experience in managing a team against performance indicators
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.