At Fortnum & Mason, we pride ourselves on exceptional standards, timeless tradition, and a spirit of innovation.

We’re seeking a creative, collaborative and enterprising Event Manager to join our Hospitality Events Team, on a 12 month fixed term contract. Our Head Office is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store.This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from Green Park Tube Station and plenty of bus stops.

This role will provide you with the opportunity to sell & deliver exceptional Private, Corporate & Internal Event experiences across our Piccadilly spaces. From business lunches and tea parties to weddings and private suppers, you will help to create outstanding experiences and moments that bring our purpose, We Make Joy, to life every day.

You will be responsible for raising awareness of the venue, building strong relationships with internal and external suppliers, whilst working closely with guests to create proposals and planning all details whilst remaining in line with the brand principles. With a busy calendar of overlapping events, you’ll balance administrative and operational responsibilities while maintaining the highest standards of service.

We take pride in developing our team to reach their fullest potential, so this is an opportunity to grow events management skills whilst working for a renowned and historical establishment. Above all, this role offers the opportunity to contribute to the delivery of immaculate, memorable events that uphold Fortnum & Mason’s reputation for excellence and exceptional customer experience. 

Key Accountabilities:

Sales and client management:

*       Raise awareness of the Private Dining Spaces, seeking out new private & corporate clients

*       Keep up to date with event trends and competitor analysis

*       Co-ordinate events from initial enquiry to completion

*       Handle all client enquiries, responding to requests in a timely manner, pro-actively following up and converting in line with targets

*       Up-sell products and services where possible

*       Work with client and Fortnum’s chefs to plan menus

*       Host or support any meeting and/or menu tastings for upcoming events

*       Management of day-to-day administrative duties

*       Build and maintain strong working relationships across multiple internal stakeholder departments to ensure events are delivered to an exceptional standard. This includes close collaboration with, but is not limited to, Marketing, Merchandising, Buying, Packaging, Sustainability, Finance, Visual Merchandising, Chefs, Hospitality, and Logistics team

*       Develop, implement, and continuously improve operational protocols, processes, and ways of working; constructively challenge thinking, decisions, and established processes to drive efficiency, quality, and best practice

*       Work collaboratively with external partners and suppliers, fostering positive relationships and ensuring deliverables, timelines, and standards are met or exceeded.

Operational delivery

*       Ensure all event collateral is distributed within the store and other departments on a weekly basis

*       Keep Private Dining & Events reservations details updated and collect all information on time

*       Conduct show arounds in the timely and professional manners, by sharing all relevant information

*       Ensure that menus & place cards for each event are printed

*       Create PO’s and ordering of all third-party demands

*       Work closely with senior chefs and all operational staff to ensure exceptional customer experience throughout all events

*       Coordinate operational aspects of event delivery, collaborating closely with internal teams and external suppliers to ensure seamless execution, clear communication, and alignment to agreed objectives.

*       Ensure all operations are executed with sustainability at the forefront of our thinking

*       Work with the Events General Manager to set KPIs and targets for the year

*       Assist in driving adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, H&S, dress code standards etc.).

We expect the successful candidate to have the following skills and experience:  

*       Excellent planning, organisational, and time-management skills, with the ability to manage multiple priorities and deadlines simultaneously

*       Proven experience in planning, coordinating, and delivering events from concept through to execution

*       Strong interpersonal, written, and verbal communication skills, with demonstrable customer-facing experience

*       Highly motivated, proactive, and results-driven, with a strong desire to succeed both individually and as part of a team

*       Exceptional attention to detail, ensuring accuracy and high standards across all aspects of work

*       High level of computer literacy, with advanced proficiency in Microsoft Excel 

*       Commercially aware and sales-focused

*       A genuine passion for the brand, with the ability to always act as a brand ambassador

*       Strong understanding of the premium/luxury marketplace and the expectations of high-value customers

*       Be resilient and be able to manage up 

*       Problem-solving ability, to resolve issues as they arise 

*       A friendly but professional work ethic, with enthusiasm and willingness to learn 

*       An interest in current food & beverage trends

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In return we offer the following benefits;  

*       A competitive salary

*       Annual discretionary bonus

*       A generous store and restaurant discount

*       A subsidised staff restaurant which uses Fortnum’s ingredients

*       28 days paid holiday (inclusive of bank holidays) a year and an extra day off for your birthday

*       Excellent pension scheme

*       Invitation to our annual staff party

        And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

 We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.