Role Purpose 

In recent years, Fortnum & Mason has made substantial strides in its digital capabilities.

This role is critical in defining and leading the delivery of the next stage at Fortnum's Digital Transformation Strategy and Continuous Improvement (CI) initiatives across our operations stream.

Responsibilities

• Build and manage strong, transparent partnerships with internal stakeholders
• Define and implement the Digital Transformation roadmap for Operations/ Supply Chain in partnership with key business leads, ensuring alignment to business needs and objectives
• Oversee the Continuous Improvement (CI) budget for Operations ensuring cost-effective and strategic investment in technology/solutions as required
• Budget management of relevant strategic portfolio initiatives
• Oversee business systems and business teams in delivering change aligned to business goals
• Encourage collaboration across departments to identify and address business needs while leveraging technology for business growth
• Ensure that Project Delivery, and Continual Improvement is aligned to prioritised supply chain requirements and managed end-to-end
• On-going solution management to ensure platform/product functionality continues to align with business processes and objectives
• Establish and maintain positive relationships with key Technology partners and service providers within Operations e.g our third party logistics and last mile providers
• Work with procurement and the relevant business owner to negotiate contracts and ensure Project Delivery commitments are met
• Identify industry trends and leverage them to unlock new opportunities at Fortnum & Mason
• Manage conflicts and interdependencies across other Digital Transformation streams to prioritise workload effectively, escalating to the Head of Digital Transformation for resolution if needed
• Collaborate with other Digital Transformation streams to ensure an aligned and united front on ways of working and understanding each roadmap
• Ensure clear and regular communication to key stakeholders and the wider business teams on roadmap progress and project status
• Lead, mentor and develop Digital Transformation Managers to foster culture of innovation and continuous improvement
• Manage team performance and development through regular review and feedback
• Manage contingent project staff supporting delivery within the Operations roadmap

Experience and Qualifications

Essential:

• Experience within Retail, or Hospitality Industry, preferably within Transformation, Technology or Supply Chain
• Management of, and evidenced partnership with 3rd party logistic platforms
• Delivery of technology transformation within a business
• Proven track record of successful delivery of projects/programmes (planning, scope management, budget, RAID log, testing etc.) Experience with implementation programmes in digital systems would be an asset
• Working with ambiguity and sourcing innovative and creative solutions, with limited resource and budget
• Experience in managing delivery of multiple large and small concurrent projects and conflicting priorities (personally or through a team)
• Team leadership
• Experience with implementation programmes in digital systems would be an asset

Desirable:

• Understanding of technology landscape within a retail environment
• Solid understanding of supply chain and logistics
• Certifications from key methodologies e.g. Agile and PRINCE

Competencies, Behaviours and Skills

Essential:

• Ability to lead on multiple initiatives and deliverables simultaneously
• Demonstrable experience of good project delivery practices
• A creative and critical thinker with excellent problem-solving ability
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Proven stakeholder relationship with business teams
• Facilitates collaborative, cross-functional working relationships to achieve project and business goals
• Role-model of our Company Values and Behaviours
• Willing to get stuck into the technical detail and learn the business operation, taking a hands-on approach
• Proactive in identifying opportunities for improvement and implementing these initiatives
• Ability to assess technical and business change requirements at a high level during the initial idea inception – enabling informed discussions with technology leads to recommend a technical solution/platform, refine estimates and understand true effort based on requirements
• Capable of prioritising competing demands, scoping large pieces of work and negotiating timelines
• Outstanding people manager with an engaging and open management style, who can train and motivate a team, manage performance and drive productivity with the ability to influence and inspire across the organisation
• A passion for what they do: convincing, a highly engaging technology and change professional, who is motivated by a desire to deliver outstanding and sustainable results for a business – and in the right way
• Proficient in Microsoft PowerPoint and Excel, with the ability to create compelling presentations

Desirable:

• Comfortable and confident in presenting insights, strategies, project updates and recommendations to C-suite executives, effectively influencing decision-making at the highest level
• Strong analytical skills with the ability to interpret complex data, identify trends, and provide actionable insights to support business decisions
• Demonstrates a genuine passion for food, with a strong interest in trends, quality, and innovation within the industry
• Experience using project management and portfolio management tools

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer: 

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme