Join the Fortnum & Mason Team!

 Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Barista to join our unique team at our beautiful Flagship store in Piccadilly working in our Parlour Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

What You'll Do:

• Work alongside the team to ensure the smooth running of the tea and coffee service
• Ongoing and up to date knowledge of tea and coffees and the specialist beverages that the Bar offers
• Continuous improvement and development of knowledge of coffees and teas
• Commit to deliver exceptional customer service at all times
• Ensure that all Bar areas are kept clean, tidy, well stocked and always ready for service
• Demonstrate thorough product knowledge of Teas and Coffees

What We're Looking For:

• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
• Continuous improvement and development of knowledge of hot drinks selections, as well as wines and spirits.
• Create and deliver an extraordinary customer experience, meeting all targets set
• Ability to multitask, prioritize and manage

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation

We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards