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Assistant Store Manager - The Royal Exchange

Job description

The Fortnum & Mason store located inside the stunning Royal Exchange building, in the heart of Bank, brings a range of our favourite Fortnum’s products right to the doorstep of our customers in the City.


Excitingly, we are looking for an exceptional Assistant Manager to join our Royal Exchange store. Our Assistant Manager will continue the tradition of delivering a world class experience to the customers of Fortnum & Mason.

Our Assistant Manager will report both to the Deputy Store Manager and Store Manager, supporting and assisting the smooth retail operation of this site. As an individual, you will facilitate the delivery of the high service standard expected of a luxury retailer, in order to exceed the Fortnum & Mason customer experience.


Working 5 days per week on a rotating rota, we require a leader with strong managerial skills who possesses energy, drive and a determination to succeed, and who can clearly motivate others. You will create a well-managed, clean, safe working environment, maintaining a due diligence defence at all times.

In addition, we look for: 

  • A proven background at supervisory level in retail

  • Excellent interpersonal and communication skills 

  • Satisfactory level of computer skills to use our point of sales system

  • Strong customer service focus when dealing with internal and external customers 

  • Energy to work in a fast – paced working environment

  • A genuine and infectious passion for luxury retail.


In return, we offer fabulous benefits: 

  • A competitive salary

  • A generous store and restaurant discount of up to 40%

  • Annual bonus of up to 5% of annual salary

  • 28 days holidays pro rata (inc. bank holidays), including the Christmas period, and an extra day off for your birthday 

  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

  • Defined development scheme to grow your career 

  • Monthly staff shop

  • Excellent pension scheme


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.