Fortnum & Mason is home to joy-giving things, unforgettable experiences and exceptional service. Since we has founded in 1707, we’ve committed to delivering a sense of pleasure to our guests. Based in the art, culture and retail landmark K11 MUSEA, the site, our first in Asia, includes a beautifully designed store, featuring an edit of our most cherished products, from tea, biscuits to wine and tea-ware.

Our Assistant Store manager will:

• Ensure the store meets and exceeds F&M standards and sales targets.
• Coordinate, supervise and oversee the planning, organizing, and delegating of work among the team.
• Coach and develop a strong sales and service-oriented team with a passion for delivering a sense of pleasure to our customers. Lead by example, achieving at least 70% of your time on the sales floor coaching, mentoring and developing your team.
• Develop strong working relationships both with internal and external stakeholders to be able to work collaboratively on key commercial decisions.

Requirements:

• Minimum 3-5 years of relevant experience within a retail leadership or supervisory roles.
• Excellent communication skills with the ability to coach and develop staff.
• Self-motivated who thrives on an entrepreneurial work environment.
• Good command of spoken English, Chinese & Mandarin.

Candidates with less experience will be considered as Supervisor.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer some fabulous benefits:

• 16 -20 days Annual Leave
• 5 working days per week
• Birthday Leave, Wellbeing Day Leave, Volunteering leave and Marriage leave
• Healthcare
• End of year bonus 
• Staff meal
• Staff discount