Join the Fortnum & Mason Team! 

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Assistant Manager to join our unique team at our beautiful Restaurant at The Royal Exchange. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.    

Why Work For Us: 

• Competitive hourly rate + paid overtime 

• Discretionary annual bonus (up to 5% of salary) 

• Up to 40% store and restaurant discounts 

• Subsidised staff restaurant using Fortnum’s ingredients 

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off 

• Matched pension scheme and career development opportunities 

• Annual staff party and incredible gifts after 5 years 

What You'll Do: 

•   Work in partnership with the Restaurant Manager to ensure the restaurant meets and exceeds F&M standards and targets 

• Coach and develop your Head waiters/ess and teams to ensure efficiency, leading by example 

• Update your management team on business performance, new initiatives and other pertinent issues 

• Tour the restaurant regularly 

• Chair regular meetings and briefings with your teams 

• Communicate and work with the General manager to own the restaurant highlights, lowlights, opportunities and risks for the period 

• Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives 

• Communicate effectively, in a way that your teams are empowered and involved in all appropriate developments across the business 

• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department 

• Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, H&S, dress code standards etc.) 

What We're Looking For: 

• Experience in a high-end establishment as an Assistant Manager 

• Demonstrate a commercial mind set & outlook to stay responsive to customer needs 

• Create and take ownership to deliver results on time 

• Come up with ideas and take opportunities to improve performance by using knowledge of customers product and competitors 

• Spend quality time on the floor observing and giving feedback to the team 

• Constantly looking at ways to develop a long lasting relationship with customers and exceed their expectations 

• Think profit contribution and benefit to the business 

• Communicate in a confident and friendly manner 

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.  

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.