Join the Fortnum & Mason Team!

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

 Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our 45 Jermyn St Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)

• Up to 40% store and restaurant discounts

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

What You'll Do:

• Work with the Maître D team to ensure the smooth running of the Reception and Guest services
• Support the drive and Motivation of the team by looking for areas where they can deliver more
• Support the Maître D and your colleagues to deliver exceptional customer service at all times
• Be the face of the Restaurant and the first point of contact for the Customers
• Ensure adherence to company policies, controls and standards
• Ensure all our customers are welcome and engaged
• Ensure the restaurant is set up to accommodate all the reservations

What We're Looking For:

• Experience within Afternoon Tea/High Tea/Private Dining

• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

• Build up strong relationship with customers in order to encourage repeated visits

• Ability to multitask, prioritize and manage time effectively

• Solid interpersonal and communication skills

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation

We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognized  and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards