Royal Exchange – Assistant Maître D

Royal Exchange satellite bar & restaurant is located in the heart of Bank. This bustling London location is within walking distance to plenty of bus stops, as well as Bank station. There is plenty to do and explore in this area and just a hop, skip and a jump to the London CBD.

Assistant D Maître D – Royal Exchange

Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 6 days a week.

We are currently looking for an experienced Assistant Maître D to assist the front of house team

Key Accountabilities:

Work with the Maître D team to ensure the smooth running of the Reception and Guest services

Support the drive and Motivation of the team by looking for areas where they can deliver more

Support the Maître D and your colleagues to deliver exceptional customer service at all times

Be the face of the Restaurant and the first point of contact for the Customers

Ensure adherence to company policies, controls and standards

Ensure all our customers are welcome and engaged

Ensure the restaurant is set up to accommodate all the reservations

Ensure that all guests are seated in a timely manner

We expect the successful candidate to have the following skills and experience:

Experienced in a high-end restaurant as an Assistant Maitre D

Experienced in guest profiling and recognition

Managing the day-to-day bookings

Ensuring the warmest welcome and experience is given to our guests

Impeccable appearance and interpersonal skills

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.