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Assistant General Manager

Job description

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.


Full of ambience, the exquisite dining room and bar brings back the golden age of glamour and service for a contemporary London. Open every day for breakfast, lunch and dinner across a menu inspired by the season for a modern London with familiar favourites alongside a fine dining experience.


We are currently looking for an experienced Assistant General Manager to assist the General Manager of this very successful restaurant and delivering a faultless customer experience.


Key Accountabilities:

  • Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
  • Coach and develop your managers to ensure efficiency, leading by example
  • Update your management team on business performance, new initiatives and other pertinent issues
  • Tour the restaurant regularly
  • Chair regular meetings with managers
  • Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
  • Cooperating with the General Manager, and assisting with anything from project planning to staff management.
  • Nurturing positive working relationships with staff.
  • Addressing any issues in a timely fashion.
  • Supervising staff and controlling merchandise.
  • Ensuring company policies and procedures are adhered to.
  • Develop strong working relationships both with internal and external stakeholders to be able to influence key commercial decision
  • Update your management team on business performance, new initiatives and other pertinent issues

We expect the successful candidate to have the following skills and experience:


  • Experience within a fine dining restaurant
  • Excellent interpersonal skills for diplomatically handling staff and customers
  • Cooperation and team working skills
  • The ability to lead and motivate a team of staff
  • The ability to cope under pressure in a fast-paced environment
  • Good business awareness for achieving successful performance
  • Strong written and oral communication skills for managing business administration and personnel matters
  • Strong planning and organisational skills to run a streamlined operation
  • The ability to work independently and make decisions confidently
  • Problem-solving ability, to resolve issues as they arise
  • A flexible and hands-on approach to work


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.