Account Manager, Business Development

Fortnum & Mason - Hong Kong Head Office

Fortnum & Mason, the iconic British brand, is seeking a dynamic and proactive Account Manager to join our office in Hong Kong. This multifaceted role combines account management with proactive sales, offering an exceptional tailor-made service to our high net worth and high profile private and corporate clients.

Responsibilities:

Operational:

• Manage key accounts, includiing corporate, VIP, and private customers, building relationships to increase client spend.

• Maintain client relations by sharing new product information and upcoming events.

• Meet with clients, respond to new queries, and create proposals for client gifts and events.

• Proactively seek new business opportunities through networking, exhibitions, emails, and calls.

• Place and manage orders, ensuring smooth delivery, and processing returns and replacements.

• Provide the highest level of service to customers and generate critical department reports.

• Support the Business Development Manager in training the team and setting up new starters.

• Host events both in-store, in our restaurant, and offsite.

People & Collaboration:

• Liaise with retail, buying, merchandising, and logistics teams to accommodate orders, from stock management to delivery.

• Collaborate with various departments to ensure client needs are met and exceeded.

Requirements:

• Proven experience in account management and corporate sales

• Strong sales and negotiation skills with a track record of achieving targets.

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships.

• Fluency in English and Cantonese/Mandarin.

• Proficiency in Microsoft Office and CRM software.

• Strong organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• A passion for the Fortnum & Mason brand and its products.

What We Offer:

• A competitive salary and benefits package.

• The opportunity to work with a world-renowned brand.

• A dynamic and collaborative work environment.

In return, we offer some fabulous benefits:

(FULL TIME)

5 working days per week (1 Day WFH)

16 AL

2 Volunteering Day Leave

4 Wellbeing Days Annually

Birthday Day Leave 

Corporate Discounts 

Health Insurance 

End of year discretionary bonus 

Free staff meal

Staff discount 

Fortnum & Mason is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.