Faces of Fortnum's
Founded in London’s Piccadilly in 1707, everyone remembers their first encounter with us, as customers always come in search of extraordinary food, exceptional service and joy-giving things. Many would say our people are the magic of Fortnum’s, and we agree.
We aim to create an inclusive working environment where everyone can belong and thrive, regardless of their background. We believe that positive action on all types of diversity and social mobility creates happier, more effective teams. At Fortnum's our differences are our talents, which should be nurtured and celebrated.
Time is precious so while you are with us, we want to help you develop unique skills and abilities, to become accomplished in specialist areas, and gain from being part of a vibrant community where you will be developed and fulfilled. And taste our delicious food and drink of course….
Our people have been recognised and celebrated, winning recent industry awards in Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Customer Experience. We acknowledge their brilliant work throughout the year - in January's BIG Thank You, our Quarterly Values Awards and Annual Exceptional People Awards. These moments of kindness underpin our culture.
Making a positive contribution to local communities is also very important to us. You can volunteer with our charity partners throughout the year, and during our Joy of Giving Month. So what are you waiting for? Click on our Vacancies button. And if you want to hear more from our people follow Fortnum's LinkedIn for new stories and updates.
LinkedIn
The Magic of Fortnum’s
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Our people are the magic of Fortnum's, so it's only right that we reward them with perks unique to us. This could be our new joiners welcome, generous restaurant and shop discounts, vouchers for a wedding or a long service gift.
We share food and joy-giving things at our monthly 'Good Morning Fortnum's', and everyone is invited to our summer breakfast, as we look ahead to the future and celebrate our people.
Check out our Belonging page for more on Fortnum's commitment to diversity, inclusion and sustainability.
Our employee networks support specific causes, special to our people. Sustainability; Family, and; Belonging.
Even at our busiest time of year, our 25 Days of Christmas campaign is about our people. And to top it off we also have an Annual Party in January, with moments of celebration, fun and surprises!
We Make Joy
Purpose Fully Supported By Values
Take Pride
We are proud of our achievements and celebrate success. We inspire and energise others to be their best, and do their best. We are curious and invest time in developing our expertise. We are open, honest and act with integrity. We celebrate our people at every opportunity, recognising their amazing contribution.
The Right Thing
We act with positive intent and trust others. We put the needs of customers, partners and each other at the centre of all decisions. We respect the views of others and are role models in how we behave. We think about the impact we have on the world around us and act responsibly. We make the right decisions, not the easy ones.
Achieve Together
We build trusted working relationships to achieve extraordinary things. We value each other’s input and take time to share our knowledge. We are accountable for our actions; we plan, prepare and involve the right people at the right time. We constantly strive to improve and reduce complexity in how we work.