At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship. 

We are now seeking enthusiastic and customer-focused Waiters to join our team at Bicester Village. This is a fantastic opportunity to bring joy to every cup and create memorable moments for our guests. 

Why Work For Us:

• Competitive hourly rate + discretionary annual bonus 

• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days 

• Up to 40% store and restaurant discounts 

• Matched pension scheme and access to MyReward app for discounts on major retailers 

• Career development opportunities across our iconic brand 

• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years

What You’ll Do: 

• Prepare and serve a variety of hot and cold beverages and food options to the highest standards

•  Deliver exceptional customer service with warmth, efficiency, and professionalism - Ensure compliance with food safety, health & safety, and allergen procedures 

• Support stock control, replenishment, and visual presentation of the café area - Work collaboratively with the wider team to ensure smooth daily operations 

What We’re Looking For:

• Previous experience in a barista or waiter role within a premium or high-volume environment 

• A passion for coffee, tea, and delivering outstanding service 

• Strong communication skills and a positive, can-do attitude 

• Ability to work under pressure and remain calm in a fast-paced setting 

• Flexibility to work varied shifts including weekends and holidays. 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. 

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.