Talent Acquisition Manager

About the role

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from Green Park.

We’re looking for an experienced Talent Acquisition Manager to lead hiring across our Retail and Hospitality divisions at Fortnum & Mason. Partnering with senior stakeholders, you’ll deliver end-to-end recruitment strategies that attract exceptional talent and support outstanding customer experiences. Reporting to the Head of People & Talent Business Partnering, you’ll manage a small team and work closely with the wider People team to deliver an exceptional candidate journey and strengthen our employer brand.

Key responsibilities

• Lead talent acquisition strategy for Retail & Hospitality, including peak hiring

• Partner with leaders to attract diverse, high-quality talent

• Develop sourcing strategies, outreach programmes and new talent pipelines

• Track performance, market trends and competitor activity

• Manage agency partners, referral schemes and recruitment budgets

• Ensure a best-in-class candidate experience and strong employer brand

• Coach hiring managers and support effective decision-making

• Lead, develop and inspire a high-performing TA team

• Drive continuous improvement, innovation and compliance

About You

• Strong TA experience in retail and/or hospitality

• Proven stakeholder management at senior level

• Skilled in both volume and specialist hiring

• Data-driven, commercially aware and results-focused

• Confident influencing and advising hiring managers

• Experienced in ATS and recruitment tools

• Agile, resilient and able to thrive in a fast-paced environment

• Passionate about candidate experience and employer branding

Benefits

• A competitive salary

• A generous store and restaurant discount of up to 40%

• 25 days holidays (excluded bank holidays) and an extra day off for your birthday

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

• A range of opportunities to develop and grow personally and professionally

• Excellent pension scheme

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

If you feel this role could be for you we would love to hear from you.