Excitingly, we are now looking for an outstanding individual with a strong retail background, to join our St Pancras team, in the role of Store Manager. Our Store Manager will continue the tradition of delivering a world class experience to the customers of Fortnum & Mason. Our Store Manager will report directly to the Satellite Stores General Manager and will lead the smooth retail operation of this site, as well as provide effective management of the retail team. As an individual, you will facilitate the delivery of the high service standard expected of a luxury retailer, in order to exceed the Fortnum & Mason customer experience.

Even with the hustle and bustle of St Pancras, our store is regarded as an “oasis of peace”. It is a hidden gem where travellers can pop in for a quick afternoon tea or get their last minute gifts before their train journey.

Further to this, you will work closely with internal and external stakeholders, including those from our other stores, as well as support and effectively communicate with the St Pancras team. Working 5 days per week (including weekends, covering shifts between 6am to 9pm), we require a leader with strong managerial skills who possesses energy, drive and a determination to succeed, and who can clearly motivate others. You will create a well-managed, clean, safe working environment, maintaining a due diligence at all times.

In addition, we look for: 

• A proven background at management level in retail 

• Excellent interpersonal and communication skills 

• Satisfactory level of computer skills to use our point of sales system 

• Strong customer service focus when dealing with internal and external customers 

• Energy to work in a fast – paced working environment

In return, we offer fabulous benefits:

• A competitive salary + paid overtime

• Discretionary annual bonus of up to 5% of annual salary

• A generous store and restaurant discount

• A subsidised staff restaurant which uses Fortnum’s ingredients

• 28 days paid holiday (inc. bank holidays) a year and an extra day off for your birthday plus 5 extra wellbeing days off a year (post probation)

• Excellent pension scheme

• Defined development scheme to grow your career

• Staff shop

• Invitation to our annual staff party

• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.