Join our Reservation Team this festive period!

Having delivered the spirit of Christmas 318 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.

Our Reservation Coordinator should be fully flexible to work 5 out of 7 days from 9am to 6pm including weekends, on a 45 hour per week contract. No extensive holidays can be considered during seasonal contracts due to business needs.

Key Accountabilities

• Manage all restaurant bookings, ensuring smooth and efficient coordination

• Respond promptly and professionally to customer inquiries via phone, email, and online booking platforms

• Assist in planning and organising group bookings and special requests

• Manage payments and prepayments through SevenRooms, including issuing payment links when required

• Liaise with front of house and kitchen teams to ensure all reservation details and special requirements are communicated clearly

• Deliver exceptional customer service by addressing any issues or modifications with care

We expect the successful candidate to have the following skills and experience:

• Experience within a reservations or customer service role, ideally within a Hospitality or luxury setting

• Familiarity with SevenRooms, Zendesk, and OpenTable is desirable

• A passion for delivering outstanding customer service and exceeding customer expectations

• The ability to multitask and work effectively under pressure

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. 

We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards