Join the Fortnum & Mason team as a Sales Associate in our Perfumery Department!
Step into the world of luxury retail at Fortnum & Mason, where every interaction is an opportunity to create unforgettable experiences. We’re looking for an exceptional Sales Associate who will bring passion, expertise, and personality to our Perfumery department.
As part of our team, you’ll deliver world‑class service, inspiring customers with your deep product knowledge and enthusiasm for fine fragrance. Reporting to the Floor Manager, you’ll ensure every visit feels special while helping us achieve departmental goals through both individual brilliance and collaborative teamwork.
Why Work For Us:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)*
Up to 40% store and restaurant discounts*
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday pro-rata + a day off for your birthday and 5 extra wellbeing days off*
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years
*subject to terms and conditions
What You'll Do:
Welcome and engage customers, creating a warm and memorable shopping experience
Share your expert knowledge of fragrance, brands, and scent profiles to inspire and delight
Assist customers in discovering fragrances that suit their tastes, occasions, and preferences
Maintain impeccable presentation standards across the department
Work collaboratively with your team to achieve sales targets and KPIs
Stay curious and proactive in learning about new launches, brands, and fragrance trends
Handle transactions efficiently and accurately, ensuring a seamless experience
What We Are Looking For:
A genuine love for luxury retail and fine fragrance
Previous experience in a similar role
A confident, engaging, and friendly approach to customer service
A hunger to learn and master our products inside‑out
Flexibility to work 15 hours weekly on a rotating schedule (including some weekends)
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
