Join the Fortnum & Mason Gifting Team! 

Gifting Sales Associate – 22.5 Hours per Week

For over three centuries, Fortnum & Mason has been synonymous with exceptional quality, timeless style, and the art of luxury living. Our Gifting Department embodies this spirit, offering beautifully curated gifts that inspire joy, celebrate occasions, and reflect our rich heritage alongside contemporary design.

Join us in creating unforgettable experiences and helping our customers find the perfect gift, whatever the moment.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You'll Do:

• Deliver an exceptional, personalised customer experience within our Gifting department
• Engage customers through thoughtful gifting conversations and storytelling
• Identify customer needs and recommend suitable gifts for all occasions
• Complete transactions efficiently and accurately
• Replenish stock and maintain high visual merchandising standards on the shop floor

What We Are Looking For:

• Experience in a fast-paced retail environment or a strong passion for gifting and customer service
• Genuine enthusiasm for thoughtful gifting and creating memorable moments for customers
• A warm, friendly approach with excellent people skills
• Flexibility to work a variety of shifts, including weekends
• Strong communication skills and a proactive team-focused attitude

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.