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Sale Associate - Fresh Food Hall

Job description

Established within our iconic Piccadilly store, our Fresh Food Hall is a destination for food lovers, showcasing an exceptional selection of artisan cheeses, charcuterie, pies, Scotch eggs, seasonal delicacies, and speciality foods sourced from Britain and beyond. As a Fresh Food Hall Assistant, you'll bring a passion for great food and outstanding customer service, helping customers discover new flavours, find the perfect products, and enjoy the warm, personal experience that has made Fortnum & Mason famous for over 300 years. 

As a Fresh Food Hall Assistant, you'll bring a passion for great food and outstanding customer service, helping customers discover new flavours, find the perfect products, and enjoy the warm, personal experience that has made Fortnum & Mason famous for over 300 years.

Why Work For Us:

  • Competitive hourly rate + paid overtime

  • Discretionary annual bonus (up to 5% of salary)

  • Up to 40% store and restaurant discounts

  • Subsidised staff restaurant using Fortnum's ingredients

  • 28 days holiday, plus your birthday off and 5 wellbeing days

  • Matched pension scheme and career development opportunities

  • Annual staff party and incredible long-service gifts after 5 years

What You'll Do:

  • Deliver exceptional customer service within our Fresh Food Hall, creating memorable experiences for every customer

  • Share product knowledge and make recommendations across our range of fresh and speciality foods

  • Prepare, merchandise, and maintain attractive displays to the highest standards

  • Support customers with tastings and product selections, helping them discover something new

  • Ensure excellent food safety, hygiene, and stock rotation standards are maintained

  • Work collaboratively with colleagues to create a welcoming and engaging shopping environment

What We're Looking For:

  • Previous experience within a food retail, deli, fresh food, hospitality, or customer-facing environment

  • A genuine passion for exceptional food and delivering outstanding customer service

  • A warm, friendly, and confident approach with excellent people skills

  • The ability to thrive in a fast-paced retail environment

  • Flexibility to work a variety of shifts, including weekends

  • Strong communication skills and a willingness to learn about our products

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.