Step behind the scenes of Fortnum & Mason, where heritage recipes, exquisite flavours, and beautifully presented tins come together to create a true Fortnum’s institution. We’re looking for an experienced Retail Replenisher to join our Stock Operations Replenishment Team, ensuring our much‑loved biscuits are always perfectly stocked, immaculately presented, and ready to delight every customer.

From classic favourites to seasonal showstoppers, you’ll play a vital role in keeping one of our most treasured departments running seamlessly.

Please note: this is a part-time role (16 hours per week), and we’re looking for candidates who can offer flexibility to work shifts across different days of the week.
Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions

What You'll Be Doing:

As part of our dedicated StockOps Replenishment Team, you’ll help keep our store beautifully stocked and operationally sound. Your day will include:

• Carrying out daily stock picks to support the trading floor
• Executing auto‑generated picks and responding to manual requests for loose and pre‑packed ambient goods
• Ensuring the displays are replenished to exacting standards, reflecting Fortnum’s commitment to presentation and quality
• Reporting shortages and flagging potential quality control risks
• Processing inbound transfers from our external distribution centre and receiving direct supplier deliveries
• Working closely with StockOps Supervisors and Admin Teams to maintain smooth stock flow and availability

Your attention to detail and pride in presentation will ensure our customers experience the store at its very best — every tin, tray, and shelf perfectly prepared.

What We Are Looking For:

We’re seeking someone who brings precision, reliability, and enthusiasm to the role. You’ll have:

• Experience in manual handling
• Strong verbal and written communication skills
• Excellent time management and the ability to work under pressure
• A proactive mindset with confidence to drive processes forward
• Accuracy, attention to detail, and the ability to prioritise workload
• The ability to work both independently and as part of a collaborative team
• Commercial awareness and a good understanding of health & safety at work
• Sound knowledge of warehouse and replenishment processes
• A work ethic aligned with our values: Take Pride, Achieve Together, Do the Right Thing

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards