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Retail Barista

Job description

We are looking for an enthusiastic and customer-focused Barista to join our team. In this role, you’ll deliver an exceptional café experience, combining high-quality coffee-making with outstanding customer service on the shop floor.

You’ll be the face of our brand—welcoming customers, crafting drinks to perfection, and ensuring every interaction feels warm, personal, and memorable.

Why Work For Us:

  • Competitive hourly rate + paid overtime

  • Discretionary annual bonus (up to 5% of salary)*

  • Up to 40% store and restaurant discounts*

  • Subsidised staff restaurant using Fortnum’s ingredients

  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

  • Matched pension scheme and career development opportunities

  • Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions

What You'll Do:

  • Prepare and serve a range of hot and cold beverages to the highest standard

  • Deliver exceptional customer service with a friendly and engaging approach

  • Maintain excellent product knowledge to confidently recommend items

  • Support the wider team with sales, merchandising, and replenishment

  • Ensure all food safety, hygiene, and health & safety standards are maintained

  • Operate tills and handle transactions accurately

  • Keep the café and service areas clean, organised, and inviting

What We Are Looking For:

  • Previous barista or hospitality experience preferred

  • Passionate about coffee, food, and delivering excellent service

  • Strong communication and interpersonal skills

  • A positive, proactive team player with a can-do attitude

  • Ability to work in a fast-paced environment while maintaining attention to detail

  • Flexible availability, including weekends and peak trading periods

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.