Join the Fortnum & Mason Diamond Jubilee Tea Salon Team!

Be the First Impression. Create the Lasting Memory. 

At Fortnum & Mason, our Ground Floor is where the magic begins.  From the moment guests’ step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Step back in time and deliver elegant services to customers which surprises and delights. 

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

 What You'll Do:

• Maintain a high customer focus and convey this attitude to all team members
• First impression of restaurant and last warming goodbye, creating positive and fun experience for customers.
• Reservation bookkeeper, ensuring organized and accurate records of customers.
• Strive for customer satisfaction by meeting all personal and special requests of guests.
• Ensure that all standards of service are met

What We're Looking For:

• Experience as a successful Host/Hostess within Afternoon Tea or high-end restaurant.

• Excellent communication skills

• Passionate about customer service and hospitality industry

• Be really resilient and be able to manage up

• Excellent diary management

• An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all time

• This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.