For over 300 years, Fortnum & Mason has created exceptional hampers filled with handmade chocolates, fine wines and more. Our Events & Private Dining experiences are equally distinctive – from bespoke breakfasts to elegant weddings, each one crafted to be truly unique.

We’re hiring an entry-level Events Coordinator to join our Piccadilly team. This is a fantastic opportunity to build stakeholder relationships, support event delivery and start your career in event management within one of London’s most iconic brands.

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Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions

What you will do:

• Handle event enquiries received via telephone, emails, in-house and third parties for events of up to 40 guests.  

• Lead on all team administration – supporting the wider team where required. 

• Keep Private Dining & Events reservations details updated and collect all information on time. 

• Keep events calendar updated and creation of weekly summary documents to be shared within the business. 

• To ensure you always use provided templates when responding by email. 

• To ensure you deal with all requests immediately not leaving unsorted matters behind and with as much details as possible on order to provide the customer with the best service possible. 

• Conduct show arounds in the timely and professional manner, sharing all relevant information. 

• Being able to host or support any meeting and/or menu tastings for upcoming events. 

• Responsible for full correspondence with clients in relation to event enquiries handled.  

• Responsible for creating & updating all communication documents for hospitality management and operational team.  

• Creating all PO’s and ordering of all third party demands. 

What We Are Looking For:

• A collaborative and flexible team player

•  Confident and professional telephone manner 

• Proficient in Microsoft Office (Word, Excel and PowerPoint)

•  Strong organisational skills with excellent time management 

• Approachable, professional and customer-focused mindset 

• Eager to learn with a positive, can-do attitude

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.