Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

The Sales Executive is a multidimensional role, combining account management with proactive sales. Offering an exceptional tailor-made service to a broad range of high net worth and high-profile corporate clients. We are looking for a confident individual to join our dynamic team to enable us to reach key sales targets, build new business and provide joy to our customers.

Role Responsibilities:

Operational

• Confidence in managing key corporate accounts delivering sales targets and developing relationships with these clients to increase spend
• Maintain relations with clients by reaching out with new product information i.e. Easter/Christmas and upcoming events that they might be interested in
• Meet with clients to build and maintain relationships and to liaise regarding large orders/ initial proposals.
• Respond to new client queries, introduce the service and create proposals for client gifts according to their requirements
• Make proactive sales to new customers through networking events, exhibitions, emails and calls with targeted goals for new business
• Place regular and intricate orders for new and existing clients and managing their orders from start to end from initial enquiry, through processing to end delivery
• Offer the highest level of service to customers
• Representing the team and brand at networking events and on LinkedIn
• Lead a team at Christmas to achieve department sales target - responsibilities include overseeing daily tasks, monitoring performance and resolving escalations, ensuring the highest levels of customer service are met by all team members

People & Collaboration

• Liaise with buyers, merchandisers and logistics teams to accommodate orders from having stock of the product, to delivering with the client

Role Specific Criteria:

Essential

• Excellent interpersonal and communication skills
• Strong customer service focus
• Planning and organisation skills
• High level of computer literacy
• Understanding the premium retail market place
• Previous sales experience
• Previous experience of managing customers/ clients
• A passion for our brand

Desirable

• Previous experience on D365 sales system
• Previous experience on Zendesk communication platform

In return we offer the following fabulous benefits;

• A competitive salary
• Annual discretionary bonus
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
• Excellent pension scheme
• Invitation to our annual staff party
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards