Location: Heathrow Terminal 2

Contract: Full-time

Opening: September 2026

We are looking for a passionate and motivated Assistant Store Manager to join the opening team of our newest Fortnum & Mason store in Heathrow Terminal 2. This is a unique opportunity to be part of an exciting launch, delivering exceptional service to an international audience in a fast-paced, high-profile environment.

Supporting the Store and Deputy Store Manager, you will play a key role in leading the shop floor, driving sales, and ensuring outstanding standards across all areas of the store.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Up to 40% store and restaurant discounts*
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions

What You'll Be Doing:

• Support the Store and Deputy Manager in supervising and motivating the team on the shop floor
• Deliver excellent customer service and ensure Fortnum & Mason’s brand standards are consistently met
• Drive sales through product knowledge, upselling, and strong floor leadership
• Assist with daily operations including stock replenishment, merchandising, and cash handling
• Help onboard, train, and support new team members
• Ensure compliance with company policies, health & safety, and Heathrow operational requirements

What We Are Looking For:

• Experience in a supervisory or senior sales role within retail or hospitality
• A passion for delivering exceptional customer service
• Strong communication and team leadership skills
• Commercial awareness with the ability to drive sales performance
• Highly organised and adaptable in a fast-paced environment
• Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays
• Experience in travel retail or high-volume environments is advantageous

Please note:

• Appointment is subject to satisfactory references and pre-employment checks (5 years)
• Due to the security requirements of working at Heathrow Airport, additional screening will be required

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.