Our Royal Exchange satellite bar & restaurant is located in the heart of Bank. This bustling London location is within walking distance to plenty of bus stops, as well as Bank station. There is plenty to do and explore in this area and just a hop, skip and a jump to the London CBD.

Assistant Host/Hostess

Key Accountabilities:

• Maintain a high customer focus and convey this attitude to all team members

• Ensure that all standards of service are met

• First impression of restaurant and last warming goodbye, creating positive and fun experience for customers.

• Reservation bookkeeper, ensuring organized and accurate records of customers.

• Strive for customer satisfaction by meeting all personal and special requests of guests.

We expect the successful candidate to have the following skills and experience:

• Experience as a successful Host/Hostess within Afternoon Tea or high-end restaurant.

• Excellent Microsoft office skills

• Excellent communication skills

• Passionate about customer service and hospitality industry

• Be really resilient and be able to manage up

• Excellent diary management

• An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.